The French Hospitality Academy in Paris: The Art of Luxury Hospitality
A school of excellence to elevate our expertise
A pioneer in managing exclusive, refined airport lounges, The French Hospitality Group embodies excellence in high-end service. Since 2019, we have expanded our expertise to operating 9 airport lounges in the Paris region, and more than 70 airlines trust us to meet the most demanding expectations of their VIP passengers. In a constant pursuit of perfection and innovation, we have designed training programs for careers in hospitality and luxury service, shaped by our vision and delivered by a passionate team of experts in the art of hospitality.
Our team brings together diverse, complementary skills, combining expertise and creativity to meet today's needs. Their energy, language skills, and ability to anticipate needs — even the most unexpected ones — allow us to deliver an exceptional customer experience, every day.
A strategic location for immediate immersion
Located just steps from Roissy Charles de Gaulle Airport, The French Hospitality Academy enjoys a prime location.
This choice is no coincidence: it fosters seamless interactions with our airline partners while giving our students hands-on professional immersion from the very start of their training.
By joining The French Hospitality Group, we cultivate key skills such as expertise, creativity, and meticulous attention to detail, which lie at the heart of excellence in the luxury sector.
Exceptional training for extraordinary service
Designed primarily for hospitality and food service professionals, our training programs remain open to anyone wishing to explore or enter the luxury industry. Every module at The French Hospitality Academy combines theory and practice through real-life scenarios, role-playing exercises, and immersive workshops.
Our trainers, coming from prestigious fields such as fine jewelry, elite client relations, and luxury hospitality, share their unique expertise and hands-on skills. Our values — excellence, respect, and commitment — guide every step of our teaching approach.
Our training programs can be delivered one-on-one or in groups, at your premises or ours. Feel free to contact us to arrange a session or request a quote.
Training Programs
General Information About Our Training Programs
GENERAL TERMS
In person
Registration 1 month in advance
TARGET AUDIENCE AND PREREQUISITES
Open to anyone working in the luxury sector
No prerequisites
TEACHING METHODS AND RESOURCES
Our training programs draw on a variety of teaching methods and resources to adapt to learners' different profiles, strengthen their motivation and engagement, facilitate memorization and understanding, encourage interaction and collaboration, enable better application of what has been learned and, finally, reinforce ongoing assessment.
The teaching methods used:
● Educational games
● Case studies
● Role-playing exercises
● Practical simulations
● Group work
● Microlearning
● Training materials: PowerPoint, video, etc.
● Projection room and equipment
Teaching methods: Theoretical – Interrogative – Affirmative – Active
CERTIFICATION VALIDATION
Assessment of skills through a multiple-choice test.
Requirements for obtaining the internal certificate: 90% of answers must be correct to validate the certificate.
A certificate of attendance is issued to trainees at the end of the training.
Varied programs already in action
Although recently established, The French Hospitality Academy has already trained 170 students in 2024 and expects 500 more in 2025. Our training programs, which can be adapted to run for 1 to 2 days, cover a range of topics such as service excellence, handling complaints and complex situations, mastering cultural differences, and building loyalty among high-end clients. Every traveler is unique, and our services must adapt with flexibility and elegance to their specific needs, creating an unforgettable experience between two layovers. Well-managed flexibility, delivered with grace and professionalism, is an integral part of our mission. Our programs are currently undergoing Qualiopi certification, a distinction that reflects our commitment to quality and excellence.
The French Hospitality Group: A Company in Full Expansion
With the creation of The French Hospitality Academy, the group is responding to a growing demand for qualified staff to serve an exclusive clientele in private airline lounges around the world.
We are also involved in international tenders to expand our Haute Conciergerie and Luxury Service concept beyond Europe, allowing our school to expand its presence internationally.
New modules are in development to enrich our offering, always in step with the evolving expectations and needs of our clientele.
Committed to the quality of our services, after our launch phase, we will provide you each year, in December, with access to the following performance indicators: – satisfaction rate * – pass rate on skills assessments * * data will be updated in January 2025.
Training activity declaration registered under number 11931095393 with the Regional Prefect of Seine-Saint-Denis. This registration does not constitute State approval.