{"id":114,"date":"2026-02-13T23:10:04","date_gmt":"2026-02-13T23:10:04","guid":{"rendered":"https:\/\/www.thefrenchhospitalityacademy.com\/?post_type=formations&#038;p=114"},"modified":"2026-02-13T23:25:57","modified_gmt":"2026-02-13T23:25:57","slug":"elegance-et-excellence-maitriser-laccueil-et-le-grooming","status":"publish","type":"formations","link":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/formations\/elegance-et-excellence-maitriser-laccueil-et-le-grooming\/","title":{"rendered":"El\u00e9gance et Excellence : Ma\u00eetriser l\u2019accueil et le grooming"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"114\" class=\"elementor elementor-114\" data-elementor-post-type=\"formations\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-762e3dfc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"762e3dfc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-29d562c\" data-id=\"29d562c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d08eac elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"2d08eac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"2248\" height=\"1500\" src=\"https:\/\/www.thefrenchhospitalityacademy.com\/wp-content\/uploads\/2026\/02\/Elegance-et-Excellence-Maitriser-laccueil-et-le-grooming.jpeg\" class=\"attachment-full size-full wp-image-115\" alt=\"\" srcset=\"https:\/\/www.thefrenchhospitalityacademy.com\/wp-content\/uploads\/2026\/02\/Elegance-et-Excellence-Maitriser-laccueil-et-le-grooming.jpeg 2248w, https:\/\/www.thefrenchhospitalityacademy.com\/wp-content\/uploads\/2026\/02\/Elegance-et-Excellence-Maitriser-laccueil-et-le-grooming-300x200.jpeg 300w, https:\/\/www.thefrenchhospitalityacademy.com\/wp-content\/uploads\/2026\/02\/Elegance-et-Excellence-Maitriser-laccueil-et-le-grooming-1024x683.jpeg 1024w, https:\/\/www.thefrenchhospitalityacademy.com\/wp-content\/uploads\/2026\/02\/Elegance-et-Excellence-Maitriser-laccueil-et-le-grooming-768x512.jpeg 768w, https:\/\/www.thefrenchhospitalityacademy.com\/wp-content\/uploads\/2026\/02\/Elegance-et-Excellence-Maitriser-laccueil-et-le-grooming-1536x1025.jpeg 1536w, https:\/\/www.thefrenchhospitalityacademy.com\/wp-content\/uploads\/2026\/02\/Elegance-et-Excellence-Maitriser-laccueil-et-le-grooming-2048x1367.jpeg 2048w\" sizes=\"(max-width: 2248px) 100vw, 2248px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34d72567 elementor-widget elementor-widget-text-editor\" data-id=\"34d72567\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Co\u00fbt de notre formation :\u00a0<em>500\u20ac TTC<\/em><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Cette formation a pour but de permettre aux participants de d\u00e9velopper une posture professionnelle irr\u00e9prochable et une pr\u00e9sentation soign\u00e9e tout en ma\u00eetrisant les techniques d\u2019accueil personnalis\u00e9es adapt\u00e9es au contexte exigeant du secteur du luxe, afin de garantir une exp\u00e9rience client exceptionnelle et m\u00e9morable.<\/strong><\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Module 1 : L\u2019art de l\u2019accueil\u00a0<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Savoir accueillir les clients avec \u00e9l\u00e9gance et professionnalisme en respectant les standards du secteur du luxe<\/li>\n\n<li>D\u00e9velopper une excellence en communication verbale et non verbale pour instaurer un climat de confiance et cr\u00e9er une premi\u00e8re impression m\u00e9morable.<\/li>\n\n<li>Comprendre les attentes des clients ayant un fort pouvoir d\u2019achat afin de mieux r\u00e9pondre \u00e0 leurs demandes et de les fid\u00e9liser.<\/li>\n\n<li>Savoir g\u00e9rer les situations difficiles pour que les clients se sentent de nouveau en confiance.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\"><strong>Module 2 : La ma\u00eetrise du grooming<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Adopter une attitude et une pr\u00e9sentation irr\u00e9prochable en toutes circonstances.<\/li>\n\n<li>Conna\u00eetre l\u2019importance du grooming dans les relations avec les clients.\u00a0<\/li>\n\n<li>Savoir valoriser son apparence pour \u00eatre en ad\u00e9quation avec son environnement de travail.<\/li>\n\n<li>Conna\u00eetre les normes g\u00e9n\u00e9rales du grooming.\u00a0<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5660392 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"5660392\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contactez-nous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":115,"template":"","meta":{"_acf_changed":false},"class_list":["post-114","formations","type-formations","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/wp-json\/wp\/v2\/formations\/114","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/wp-json\/wp\/v2\/formations"}],"about":[{"href":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/wp-json\/wp\/v2\/types\/formations"}],"version-history":[{"count":15,"href":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/wp-json\/wp\/v2\/formations\/114\/revisions"}],"predecessor-version":[{"id":135,"href":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/wp-json\/wp\/v2\/formations\/114\/revisions\/135"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/wp-json\/wp\/v2\/media\/115"}],"wp:attachment":[{"href":"https:\/\/www.thefrenchhospitalityacademy.com\/fr\/wp-json\/wp\/v2\/media?parent=114"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}